FAQS

What is the shelf life of your products?
Shelf life refers to the time your product will remain fresh from the time you receive it. We recommend you consume our chocolates within 10 days of purchase. However the shelf life of our truffles is 14 days and 2 months for our bars.

How should we handle and take care of the chocolates?
We recommend you store all truffles in a cool place (between 57 and 64 degrees Fahrenheit) until you’re ready to consume. The bars can be stored in a slightly warmer place in temperatures between 65 and 68 degrees Fahrenheit. Possible solutions for storing can be in a cool area or the vegetable section of your refrigerator. If possible, all of our chocolates should be stored away from sunlight and foreign odors.

How should we eat our chocolate, when is it best appreciated?
In order to fully appreciate the chocolates, they should be consumed at room temperature.

Which truffles contain nuts/allergens?
Pista, Gianduja, Caramel, Almond, and all of our Slates. Please be aware all of our chocolates are produced in a facility where we handle dairy and nuts/tree nuts and therefore may contain traces of nuts.

Are any of your products kosher?
Not yet, but all our products are vegetarian and egg-less.

How do we put in a wholesale order? For our retail store?
Please leave a message with your contact information on our Contact page and we will get back to you within 24 hours.

What are the Terms and Conditions?
Prices: Unless otherwise noted our prices are quoted in US dollars and are subject to change.
Availability of Products: Due to the perishable nature of our chocolates, they may be out of stock or otherwise unavailable at times.
Returns: Returns will not be accepted. However, if a product has an obvious flaw, we will replace the product or offer a full refund, not including shipping charges. In order for this to take place, we must be contacted within 24 hours of receiving the product.
Warranty: Xocolatti guarantees the quality and freshness of our product for up to 2 weeks from the time the product leaves our facility in New York so long as they are handled and stored as recommended (see above).
Allergens/Handling: All of our products are made in a facility that handles nuts and dairy, and therefore may contain traces of nuts/allergens.”