We do not accept returns of any of our chocolate products. However, if a product has an obvious flaw, we will replace the product or offer a full refund, not including shipping charges. In order for this to take place, we must be contacted within 24 hours of receiving the product.
Refunds (if applicable)
Refunds are only accepted if your order was damaged, flawed or melted due to Xocolatti's error in packaging. For example, during warmer months (May - October) we require chocolates to be shipped express in order to minimize melting risk. If you choose a slower shipping method during those months and the chocolates melt a refund will not be accepted.
Refunds will not be accepted if the chocolates melt due to customer error in shipping.
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We do not offer exchanges, once order has been shipped.