Shipping & Returns

We ship orders Monday through Thursday.  UPS 2-Day and UPS Overnight orders are shipped on the same day when the order is placed before 10am EST.  All other orders are usually shipped within 48 hours, and we make every effort to ship orders same day, however please keep in mind our chocolates are made fresh to order. We want our customers to have the best chocolate testing experience.

 

We do not ship chocolates over the weekend as this increases the risk of melting.
Some large orders may require extra processing time.  If your order requires extra time to fulfill, we will contact you via phone and/or email.

Shipping Methods:
UPS Ground will arrive within 3-5 business days (Monday-Saturday)
UPS 3-Day is guaranteed to arrive on the 3rd business day
UPS 2-Day is guaranteed to arrive on the 2nd business day
UPS Next Day is guaranteed to arrive the next business day.Warm Weather Shipping
During warm weather months (May – October) orders will be shipped according to the following schedule.

UPS 2 Day orders ship Monday-Wednesday only. Orders placed after 2pm EST Wednesday will ship the following Monday.


UPS Next Day orders ship Monday-Thursday only. Orders placed after 2pm EST Thursday will ship the following Monday.

UPS Ground and 3-Day shipping is not available June-September due to melting risk.
These options may include insulation and frozen gel pack(s) as needed to keep your package cool.**Please be advised: During other months of the year, UPS Ground shipping will be available but is not recommended in warm weather (temperatures above 70°F).**

Shipping to arrive on a Specific Date:  If you would like your order to arrive on a specific date, please email info@xocolatti.com to arrange shipment