Refund policy

We do not offer returns, as these are food items that are perishable goods. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

No Melt Guarantee 

We have a 1-day no melt guarantee policy, which means you have 1 day after receiving your item to request a replacement order. 

To be eligible for a replacement, your item must be photographed in the same condition that you received it, unworn or unused, with tags, and in its original packaging. All photos/screenshots must be timestamped, and must be within 2 hours of delivery. You’ll also need the receipt or proof of purchase.

To start a replacement, you can contact us at help@xocolatti.com. If your replacement is accepted, we’ll send you a replacement of melted chocolates you ordered.

You can always contact us for any question at help@xocolatti.com.

Refunds
We only provide refunds for chocolates that have melted in transit. If replacement is not requested we will refund your entire order. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.